RiverCom is a dedicated multi-jurisdictional Public Safety Answering Point (PSAP) located in Wenatchee, Washington providing public safety communications in Chelan and Douglas counties. We answer and process emergency 9-1-1 calls and non-emergency calls for service and provide dispatching services for twenty-three law enforcement, fire, and emergency medical agencies within the two-county system. Our Telecommunicators provide the first line of contact with the public when calling for emergency and non-emergency public safety services.

What's happening


Renewal of the One-Tenth of One Percent Sales and Use Tax for Emergency Communication Systems and Facilities

Chelan and Douglas Counties have passed resolutions to put forth propositions on their respective August 6 primary election ballots asking voters if they will approve a renewal of the one-tenth of one percent sales and use tax that RiverCom has received since 2010 for emergency communication systems and facilities. This is not a new tax or tax increase; the proposition is to renew existing funding.

 Emergency Communication Systems and Facilities Tax Information Sheet 

If you have any questions or comments, please contact Executive Director Misty Viebrock at 509-662-4651 or mviebrock@rivercom911.org


Cardiac Arrest Survival Statistics for Chelan and Douglas Counties

Dr. Lance Jobe, Medical Program Director for Chelan and Douglas counties, gave a presentation to the RiverCom Administrative Board at their May 8, 2019 meeting on dispatcher-assisted CPR and cardiac arrest metrics. RiverCom has achieved a fifty-seven (57%) success rate for certain types of cardiac arrest incidents as a result of newly implemented processes involving telephonic CPR, call-taker QI processes, and more rapid dispatch as part of a team approach with other public safety responders.

Presentation - RiverCom Progress Report:

"Improving survival from out of hospital cardiac arrest in Chelan and Douglas Counties"


RiverCom is currently conducting a hiring process for the position of Telecommunicator

For more information, see the Employment - Telecommunicator section of our website.