RiverCom is a dedicated multi-jurisdictional Public Safety Answering Point (PSAP) located in Wenatchee, Washington providing public safety communications in Chelan and Douglas counties. We answer and process emergency 9-1-1 calls and non-emergency calls for service and provide dispatching services for twenty-three law enforcement, fire, and emergency medical agencies within the two-county system. Our Telecommunicators provide the first line of contact with the public when calling for emergency and non-emergency public safety services.
What's happening
Cardiac Arrest Survival Statistics for Chelan and Douglas Counties
Dr. Lance Jobe, Medical Program Director for Chelan and Douglas counties, gave a presentation to the RiverCom Administrative Board at their May 8, 2019 meeting on dispatcher-assisted CPR and cardiac arrest metrics. RiverCom has achieved a fifty-seven (57%) success rate for certain types of cardiac arrest incidents as a result of newly implemented processes involving telephonic CPR, call-taker QI processes, and more rapid dispatch as part of a team approach with other public safety responders.
Presentation - RiverCom Progress Report:
"Improving survival from out of hospital cardiac arrest in Chelan and Douglas Counties"
RiverCom is currently conducting a hiring process for the position of Telecommunicator
For more information, see the Employment - Telecommunicator section of our website.