RiverCom is a dedicated multi-jurisdictional Public Safety Answering Point (PSAP) located in Wenatchee, Washington providing public safety communications in Chelan and Douglas counties. We answer and process emergency 9-1-1 calls and non-emergency calls for service and provide dispatching services for twenty-three law enforcement, fire, and emergency medical agencies within the two-county system. Our Telecommunicators provide the first line of contact with the public when calling for emergency and non-emergency public safety services.
What's happening
Public Notice:
The RiverCom Administrative Board is scheduled to approve and adopt a 2020 Annual Budget at their regular scheduled meeting on Wednesday, November 13, 2019. The meeting will take place at 9:00 a.m. at Wenatchee City Hall Council Chambers at 301 Yakima Street, Wenatchee.
Cardiac Arrest Survival Statistics for Chelan and Douglas Counties
Dr. Lance Jobe, Medical Program Director for Chelan and Douglas counties, gave a presentation to the RiverCom Administrative Board at their May 8, 2019 meeting on dispatcher-assisted CPR and cardiac arrest metrics. RiverCom has achieved a fifty-seven (57%) success rate for certain types of cardiac arrest incidents as a result of newly implemented processes involving telephonic CPR, call-taker QI processes, and more rapid dispatch as part of a team approach with other public safety responders.
Presentation - RiverCom Progress Report:
"Improving survival from out of hospital cardiac arrest in Chelan and Douglas Counties"
RiverCom is currently conducting a hiring process for the position of Telecommunicator
For more information, see the Employment - Telecommunicator section of our website.