About RiverCom

About us

RiverCom is a multi-jurisdictional Public Safety Answering Point (PSAP) that operates twenty-four hours a day, seven days a week processing emergency 911 and non-emergency calls for service and dispatching twenty-two (22) law, fire, and emergency medical public safety agencies within Chelan and Douglas counties.  RiverCom was officially formed in 2002 and became operational as a dispatch center in July 2004.  RiverCom provides the following services:

• ​Emergency dispatch services for customer law enforcement agencies, fire districts and departments, and public and/or private ambulance services

• Information services from the Washington State Patrol Law Enforcement Data Communications System to customer law enforcement agencies.

• Answer, monitor, and dispatch services to assist customer agencies in responding to public safety emergencies and other calls for assistance.

RiverCom is one of sixty-nine (69) Public Safety Answering Points (PSAP) operating in Washington State.  RiverCom serves as the regional 911 point-of-contact and is the only 911 communications agency by which all public safety agencies in Chelan and Douglas counties respond.  Located in Wenatchee, Washington, RiverCom’s service area covers approximately 4,741 square miles—from Stevens Pass to Blewett Pass and from Grand Coulee Dam to Crescent Bar and serves a population of about 115,000 residents. In 2017, RiverCom processed about 50,000 9-1-1 calls (not including non-emergency calls for service).

​RiverCom is a municipal corporation and is organized as a separate legal entity as authorized by Washington State Constitution and the laws of the State of Washington under RCW 39.34.030 (3)b.  RiverCom is an agency independent of the various agencies it serves and is exclusively governed by the RiverCom Administrative Board.

 

​Interlocal Cooperative Agreement: The Creation and Administration of a Multi-Jurisdictional Public Safety Answering Point—Amended 2007

Policy Statement - Selection of 5th Voting Position for the RiverCom Administrative Board

​User Agreement

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RiverCom 911 - 2023 Achievement Report:  2023 Achievement Report

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Personnel

​RiverCom maintains about fifty (50) full-time employees covering Administrative, Information Technology, Radio Systems, GIS, and Telecommunicator positions. Telecommunicators provide the first line of contact with the public when calling for emergency and non-emergency public safety services.

 

​Organizational Chart

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9-1-1 Radio Communications System

​In addition to dispatch services, RiverCom is responsible for the mission-critical responsibility of maintaining a regional 911 communications systems that covers a wide range of geographical features and terrain.  RiverCom operates and maintains a two-county public safety radio system comprised of nineteen (19) radio sites throughout Chelan and Douglas counties. Compared to any other 911 agency operating in the state, RiverCom’s two-county radio system provides the largest expanse of coverage in the state of Washington.

 

2018 Case Study - Modernizing Emergency Service Connections in the PNW

 

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RiverCom Mission Statement

The delivery of 24/7/365 high quality, dependable, and reliable 911 call-taking and emergency services dispatching.

Our Values

• • Integrity is honor and high principles; the cornerstone of our profession. We value good character followed by good action.
  • Professionalism is aspiring to high ideals. We are well trained and motivated. We are accountable and selfless.
  • Respect is the foundation of a positive culture. We show respect through our work and commitment to service. We earn respect by showing respect.
  • Teamwork is a combined action of a group; a requirement to effectively serve. We achieve success through strong communication and a commitment to working together.

Our Vision

To be a premier emergency communications center, operating at the highest level of professional excellence.

 

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