Due to the current COVID-19 health crisis RiverCom will not be accepting or delivering any request in-person. All correspondence will be accepted by postal mail or email.
Thank you for your patience during this time.
Public Records Disclosure
It is RiverCom's intent to ensure the public with full and appropriate access to public records according to applicable laws. Under Washington State's Public Records Act, RiverCom will maintain, disclose, and release certain records to the public. RiverCom must also balance public transparency with a responsibility to protect records from damage, disorganization, breaches of security, misuse and prevent excessive interference with the essential functions of the agency. The public disclosure of RiverCom's records is governed primarily by the Public Records Act (PRA), and various other federal and state laws as may be applicable.
PRA Laws, Policy and Other Resources:
How to Request Public Records
All requests for public records must be addressed and forwarded to the "Public Records Officer." Record requests made to anyone other than the Public Records Officer may not be in compliance with the statutory requirements of the Public Records Act.
Public Records Officer:
P.O. Box 3344
Wenatchee, WA 98807
RiverCom highly recommends that requestor use the Request for Public Records Form to ensure that the appropriate information is provided to locate the records being requested and so that we may respond to a requestor in an efficient and expeditious manner. Please note, at this time, that RiverCom does not have a public entrance or reception area; requests should be placed to the above address or email.
How RiverCom Responds to a Request for Public Records
RiverCom will acknowledge a request for public records within five (5) business days of receiving the request, by one of the following:
Provide the record
- Acknowledge the receipt of the request and provide a reasonable estimate of time to respond to and/or complete the request
Request clarification of the record request
Deny the request and provide a written statement of the specific reasons for denying the request
Other Facts You Should Know:
- 911 recordings are generally retained for a period of ninety (90) days.
Requested records are not produced immediately upon demand.
RiverCom will respond to inquiries and requests during its regular business hours.
Parts of the requested record may be withheld or redacted to comply with applicable state and federal laws.
RiverCom may forward the request and/or the records being requested to another agency for review, especially when the records include law enforcement incidents.
RiverCom does not warrant the completeness of records or accuracy of information produced through a request for public records.
Requests for Public Records received by RiverCom are public records and are subject to disclosure.
Links to Law Enforcement Agencies:
If you are seeking records related to a law enforcement incident in Chelan or Douglas County, you may need to contact the records department of the following agencies: